Help & FAQs

How can we help?

Answers about Rewardify, our mobile games, Rewardify Play, Prize Riot and your account.

General

About Rewardify

Who we are and how our games work.

What is Rewardify?

Rewardify is the company behind a growing family of free-to-play games that reward players for their love of the game. Our family includes Rewardify Play, our unified rewards platform; our original mobile games (Match to Win, Lucky Match and Words to Win); and Prize Riot, our social sweepstakes platform.

Is Rewardify legit?

Absolutely. Rewardify is an American company that has been developing games since 2014, with more than 24 million downloads. Our games are 100% on the up-and-up, and we reward players with real-world rewards, not just virtual points.

Are your games really free?

Yes. Our games are free to download and free to play. Some games offer optional in-app purchases, but a purchase is never required to play or to win, and a purchase will not increase your chances of winning.

Who can play?

Players [AGE] years or older can play. Eligibility for sweepstakes and prizes can vary by game and by location, so please check the official rules for the game you’re playing.

What’s the difference between Rewardify Play, the mobile games and Prize Riot?
  • Rewardify Play brings a growing collection of games together in one app, with one token balance you can redeem for PayPal cash or gift cards.
  • Our mobile games (Match to Win, Lucky Match and Words to Win) are standalone apps, each with its own Wallet and gift card rewards.
  • Prize Riot is our social sweepstakes platform with casino-style games. It has its own rules, eligibility requirements and support.
Match to Win · Words to Win · Lucky Match

Mobile Games

Gameplay, Scratchers, your Wallet and cashing out.

What are Match to Win, Words to Win and Lucky Match?

Match to Win is our most popular game, a fun match-3 tile-matching game with a virtual trip to great destinations like Hawaii, Rome and Paris. Words to Win is our word puzzle game, and Lucky Match is an Irish-themed tile-matching adventure.

All three are free to download on the Apple App Store and Google Play, and you can start playing the moment you download, with no slow registration process.

How do I win real cash rewards?

Download the app, then match 3 of the same tile pieces to score. Each level has a target score and a set number of moves. Reach the target before you run out of moves to pass the level. Any moves you have left turn into power-ups for a bonus on top of your final score.

Every time you pass a level, you earn a free Scratcher, where you can win cash or virtual prizes. New players will see helpful tips in the first levels to get started.

What are Scratchers and how do they work?

Scratchers are instant-win opportunities located throughout the game. You can earn them by completing levels, spinning the Wheel, inviting friends, and through other game features. Players can win Cash, Tokens and Boosts.

Unlike real-world lottery scratch-off tickets, Scratchers always deliver a prize! Swipe your finger back and forth over the card to reveal it. You need three matching symbols to win the prize shown.

What is my Rewardify Wallet?

When you play our games and enter Daily, Event or Instant Win Sweepstakes, any prizes you win are placed in your virtual Wallet. Tap the Piggy Bank icon on the home screen to see your current balance.

Your Wallet is not a bank account or a payment instrument.

How do I cash out my winnings?

Winnings are paid through electronic gift cards. Once your Wallet reaches the minimum redemption balance of $7, tap the Wallet icon and follow the on-screen instructions to choose from the gift card options available to you. Available options may vary.

Please make sure the information you enter during redemption is accurate so your reward can be delivered successfully.

When should I expect my reward?

Large wins can take up to five business days to process. Smaller rewards often arrive sooner.

If you haven’t received your gift card after five business days, tap the Contact Us button in the game and include:

  • A description of your device (make and model of your phone or tablet)
  • Your Rewardify ID, found in Settings >> Legal Stuff
  • Your full name and the email associated with your account
Why is my Wallet not showing the correct amount?

Your winnings are safe! A few common reasons:

  • You recently redeemed. Your Wallet may show an updated or zero balance once redemption begins, even before your gift card arrives.
  • Connection issues. Your account must connect to our servers to review winnings. Check your internet connection and restart the game.
  • Technical difficulties on our end. We work to resolve these quickly. Restart the game and check again once resolved.

Still not right? Tap Contact Us in the game, describe the issue in detail, and include:

  • A description of your device (make and model of your phone or tablet)
  • Your Rewardify ID, found in Settings >> Legal Stuff
  • Your full name and the email associated with your account
My Scratcher showed I won money, but it’s not in my Wallet.

You need three matching symbols on a Scratcher to win. One or two matching symbols do not count as a win.

If you believe you didn’t receive the correct prize, tap Contact Us in the game with the amount you believe you won, a screenshot (if possible), and the date and time you won (with your time zone), plus:

  • A description of your device (make and model of your phone or tablet)
  • Your Rewardify ID, found in Settings >> Legal Stuff
  • Your full name and the email associated with your account
Can I get gift cards for Amazon, Walmart, etc.?

Earlier versions of our games offered gift cards for major retailers like Amazon and Walmart. That option was removed in favor of larger overall sweepstakes prizes. Today, cash prizes are paid through electronic gift cards, and the options available to you are shown when you redeem.

Retailer gift cards may return. Stay tuned!

Our rewards platform

Rewardify Play

One app, many games, one token balance.

What is Rewardify Play?

Rewardify Play is our newest platform: one app with a growing collection of free games, tournaments, daily streaks, challenges and more. Every game feeds one token balance, so your rewards grow no matter what you play.

How do I earn tokens?

Clear levels, hit milestones, join tournaments and complete challenges across any game in the Rewardify Play hub. The more you play, the more tokens you earn.

How do I cash out with Rewardify Play?

Redeem your token balance for PayPal cash or gift cards, right from the app. Once you reach the minimum balance of [MINIMUM], follow the in-app instructions to choose your reward.

Do my tokens expire?

No. Your tokens never expire and never get stuck in a single game.

Is Rewardify Play the same as Match to Win or Lucky Match?

No. Our original mobile games are separate apps with their own Wallets and rewards. Rewardify Play is a separate app that brings many games together under one token balance. You can play both!

Social sweepstakes

Prize Riot

Prize Riot has its own rules and support team.

What is Prize Riot?

Prize Riot is Rewardify’s social sweepstakes platform, featuring casino-style games like slots, tournaments and instant wins, with promotional sweepstakes opportunities for eligible players. No purchase is necessary.

Where can I find Prize Riot’s rules and support?

Prize Riot has its own rules, eligibility requirements and support team. Visit the Prize Riot FAQ for answers about Sweeps Coins, eligibility, redemptions and more.

Prize Riot

Sweepstakes rules, eligibility and redemptions

Visit the Prize Riot FAQ
✉ Help

Account & Support

Contact us, find your ID, or delete your account.

How do I contact support?

The fastest way is the Contact Us button inside your game. You can also use our contact form or email support@rewardify.com. For Prize Riot questions, please use Prize Riot support.

Where do I find my Rewardify ID?

In our mobile games, go to Settings >> Legal Stuff. Include your Rewardify ID whenever you contact support so we can help you faster.

How do I delete my account?

Fill out our contact form and choose Account Deletion as the reason for contact. Include the email associated with your account and your Rewardify ID, and our team will take care of it.

Where can I find the official rules and policies?

Rewardify Play and Prize Riot each have their own terms on their websites.

No questions match your search. Try another word, or contact us.

Still have questions?

Our support team is happy to help. Tap Contact Us in your game, or send us a message.